Welcome to HD Engrave (“we”, “us”, “our”). These Terms and Conditions (“Terms”) form a legally binding agreement between you and HD Engrave regarding your access to and use of our website https://hdengrave.co.uk
(“Website”), including all pages, features, content, and services offered through it.
By visiting, accessing, browsing, or purchasing from our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with any policies referenced within them, including our Privacy Policy, Refund Policy, and Shipping Terms. If you do not agree to any part of these Terms, you must stop using the Website immediately.
These Terms apply to all users of the Website, including customers, visitors, browsers, and individuals submitting images or content for custom engraving. The Website is intended for lawful use by individuals who can form binding contracts under UK law.
HD Engrave reserves the right to update, modify, or replace any part of these Terms at any time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Website after such changes constitutes acceptance of the updated Terms.
For clarity and ease of interpretation, the following terms have the meanings set out below whenever used in these Terms:
Refers to any individual, visitor, or entity who accesses, browses, purchases, or otherwise interacts with our Website or Services, including those submitting images or content for custom engraving.
Refers to all services provided by HD Engrave through the Website, including but not limited to:
Crystal engraving
2D/3D personalisation
Custom crystal design
Product creation based on uploaded images
Online ordering and delivery
Customer support and communication
Refers to any personalised or made-to-order crystal item produced by HD Engrave based on content, images, photographs, text, or designs uploaded or submitted by the Customer when placing an order.
Custom Products are unique to the Customer and cannot be reused or resold by HD Engrave.
Refers to any image, photograph, design, message, file, or material uploaded to the Website by the Customer for the purpose of creating a Custom Product.
The following principles apply to the interpretation of these Terms:
Section headings and titles are included solely for convenience and organisational purposes. They do not limit, alter, or affect the meaning or interpretation of any provision stated under them.
Words expressed in the singular form shall include their plural counterparts, and words expressed in the plural shall include their singular counterparts, unless the context clearly indicates otherwise.
The terms “including,” “includes,” or “such as” are interpreted as being illustrative and not limiting. They should be read as “including but not limited to.”
Any reference to applicable laws includes those laws as amended, replaced, or re-enacted over time.
If any conflict arises between these Terms and any other policy on the Website, these Terms shall prevail unless expressly stated otherwise.
These Terms and Conditions govern your access to and use of the Website https://hdengrave.co.uk, including any content, functionality, and services offered through it. These Terms apply to every individual or entity who uses the Website in any capacity, including browsers, visitors, customers, and individuals submitting images or content for personalised engraving.
By accessing, browsing, interacting with, or placing an order through the Website, you confirm that you have read, understood, and agree to be legally bound by these Terms. If you disagree with any part of these Terms, you must immediately stop using the Website.
HD Engrave reserves the right to deny access to the Website or refuse service to any user who violates these Terms or engages in unlawful, harmful, or inappropriate conduct.
These Terms apply to all aspects of your interaction with HD Engrave, including but not limited to:
Use of the Website: browsing, navigating, or interacting with any content or features.
Ordering and purchasing products: including placing orders for personalised or custom engraved crystal products.
Uploading images or content: for the purpose of creating a custom design, engraving, or artwork.
Communication with our team: including email interactions, customer support, and enquiries.
All policies linked on the Website: such as the Privacy Policy, Refund Policy, Shipping Policy, and any additional terms referenced within these Terms.
By using any part of our Website or Services, you agree that these Terms govern your entire relationship with HD Engrave.
To access and use our Services, especially when placing an order for Custom Products, you must meet the following eligibility requirements:
Age Requirement
You must be at least 18 years old or the legal age of majority in your jurisdiction in order to make a purchase.
Accurate Information
You agree to provide complete, accurate, and up-to-date information during checkout or when creating an account. Providing false or misleading information may result in cancellation of your order or refusal of service.
Legal Rights to Use Uploaded Content
You confirm that any image, photograph, design, or content you upload for engraving:
Is legally owned by you, or
You have obtained proper permission or rights from the copyright owner.
You further confirm that your uploaded content does not infringe copyright, trademarks, intellectual property rights, or privacy rights of any third party.
HD Engrave reserves the right to refuse service, cancel orders, or block access to any user who violates these eligibility requirements or engages in misuse of the Website.
When you use our Website, submit enquiries, place an order, or communicate with us via email, you understand and agree that:
You consent to receive communications electronically from HD Engrave.
These communications may include order confirmations, service updates, legal notices, marketing messages (if opted-in), and customer support responses.
All notices, disclosures, and communications sent electronically satisfy any legal requirement that such communications be in writing.
All official correspondence will be sent to the email address you provided when placing your order or creating your account.
Modifications of the Services
HD Engrave reserves the right, at any time and without prior notice, to:
Modify, update, or revise any part of the Website
Change product offerings, pricing, availability, or specifications
Suspend or discontinue any Service, product line, or feature
Such changes may occur for technical reasons, business decisions, product improvements, or unforeseen circumstances.
We shall not be held liable to you or any third party for any modification, suspension, or discontinuation of the Website or our Services.
Account
You may choose to create an account on our Website to facilitate faster checkout, track orders, manage saved information, or access customer features. If you choose to register:
You are solely responsible for maintaining the confidentiality and security of your account login details.
You are responsible for all activities that occur under your account, whether authorised or unauthorised.
You agree to notify us immediately of any unauthorised access to your account or any security breach.
HD Engrave reserves the right to suspend or delete accounts that violate these Terms or engage in abusive or fraudulent activity.
Payment and Order
When placing an order on our Website, you agree to the following terms:
All prices displayed on the Website are in GBP (£) unless otherwise stated.
Prices may change at any time without notice.
Full payment must be completed at the time of placing your order.
We accept the payment methods displayed during checkout.
Orders will not begin production until payment is successfully processed.
Custom engraved products are made specifically to your request.
For this reason:
Orders cannot be cancelled or modified once production has started.
Refunds for custom products are limited to defective or damaged items, subject to our Refund Policy.
You are responsible for ensuring that any image you upload:
Is clear, high-resolution, and suitable for engraving
Is legally owned by you or properly licensed
Does not violate copyright, privacy, or intellectual property laws
Is not offensive, explicit, harmful, or inappropriate
HD Engrave reserves the right to reject or refuse any uploaded image that:
Is copyrighted without proof of permission
Is inappropriate, offensive, illegal, or harmful
Is too low-quality or unclear for engraving
Violates any other part of these Terms
If an image is rejected, we will notify you and request an alternative image.
General Conditions
HD Engrave reserves the right, at its sole discretion, to refuse service to any individual, customer, or entity for any reason at any time, including but not limited to violations of these Terms, abusive behaviour, suspicious activity, or non-compliance with legal requirements.
You agree that you will not use our Website, products, or services for any unlawful, prohibited, or unauthorised purpose, including activities that:
Violate any local, national, or international law
Infringe intellectual property rights
Harm or exploit others
Interfere with the functioning or security of the Website
Attempt to gain unauthorised access to our systems
We reserve all rights to protect the integrity, safety, and lawful use of our Services, including blocking users, cancelling orders, or taking legal action where necessary.
Geographic Restrictions
HD Engrave operates from the United Kingdom and ships products to various regions. Our current shipping coverage includes:
United Kingdom
Europe
United States of America (USA)
Canada
Other international destinations excluding Africa
We reserve the right to update or modify our shipping destinations at any time.
Shipping times may vary depending on:
Destination country
Courier availability
Customs processing (for international shipments)
Product type and customisation time
Seasonal or unforeseen delays
HD Engrave is not responsible for delays caused by customs, courier companies, or events outside our control.
User Responsibilities
By using our Website and placing an order, you agree to fulfil the following responsibilities:
Accuracy of Information:
You guarantee that all information provided, including contact details, address, and uploaded content, is complete, accurate, and up-to-date.
Image Legality:
You agree not to upload images that are illegal, copyrighted (without permission), offensive, explicit, harmful, or infringe on the rights of others.
Proper Use of the Website:
You agree not to misuse our Website in any way, including attempting to interfere with its security, features, or normal operation.
Verify Product Details:
You are responsible for reviewing and confirming all product details—such as size, shape, material, and design—before placing your order. HD Engrave will not be responsible for errors resulting from the customer selecting incorrect product specifications.
Failure to meet these responsibilities may result in order cancellation or refusal of service.
Exclusion of Liability
To the maximum extent permitted by law, HD Engrave shall not be held liable for any direct, indirect, incidental, or consequential loss or damage arising from your use of the Website or Services. This includes, without limitation:
Courier or Shipping Delays: Delays, loss, or damage caused by third-party delivery companies, customs authorities, or external logistical disruptions.
Low-Quality Engraving Due to Customer Images: Poor engraving results caused by unsuitable, unclear, low-resolution, or improperly cropped images uploaded by the customer.
Customer Errors: Mistakes arising from incorrect details provided at checkout, such as misspelled names, wrong addresses, incorrect product choices, or unsuitable image uploads.
Minor Variations: Slight variations in product size, colour, brightness, appearance, or engraving depth that may occur due to the nature of crystal materials, lighting conditions, and engraving technology. These do not constitute defects.
Customers acknowledge that custom engraved products are unique and naturally subject to minor aesthetic differences.
Typographical Errors
Although we strive for accuracy, our Website may occasionally display typographical errors, inaccuracies, or omissions relating to pricing, product descriptions, promotions, or availability.
If a product is listed at an incorrect price due to such an error, HD Engrave reserves the right to:
Correct the error
Cancel any affected orders
Issue a full refund for orders cancelled due to pricing mistakes
We are not obligated to honour incorrect prices.
No Responsibility
HD Engrave is not responsible for any damages, losses, or inconveniences resulting from:
Technical Issues: Website downtime, server errors, software bugs, connectivity issues, or technical malfunctions beyond our control.
User Misuse: Losses or damages caused by your misuse of the Website, including improper handling of products after delivery.
Unauthorised Access: Unauthorised access to your device, browser, internet connection, or account due to your own actions or negligence (e.g., weak passwords, unsecured devices).
We cannot guarantee that the Website will be uninterrupted, error-free, or completely secure at all times.
Third-Party Links
Our Website may contain links to third-party websites or services that are not owned or operated by HD Engrave. These links are provided solely for your convenience.
We do not:
Endorse or guarantee their content
Control their policies, security, or operational practices
Assume responsibility for their privacy practices or terms
If you choose to access a third-party site, you do so at your own risk. We strongly encourage you to review their terms and policies before engaging with them.
Personal Information & Privacy Policy
To provide our Services, process orders, and deliver custom engraved products, HD Engrave may collect and process certain personal information from customers. We are committed to protecting your privacy and handling your data in accordance with applicable laws, including the UK GDPR and Data Protection Act 2018.
When you place an order, contact us, or use our Website, we may collect the following personal information:
Name – to identify you and fulfil your order
Contact details – including email address and phone number for communication and updates
Shipping and billing address – to process and deliver your order
Uploaded images or content – used exclusively to create your Custom Product
Order information – such as product details, payment status, order history, and transaction data
We may also collect non-personal technical data such as browser type, device information, and IP address for security and analytics purposes.
Your personal information is used strictly for operational and service-related purposes, including:
Processing and fulfilling your order
Communicating with you regarding your order status
Providing customer support or responding to enquiries
Improving our products and Website functionality
Preventing fraud, misuse, or security breaches
We do not sell, rent, or share your personal data with third parties for their own marketing purposes.
By uploading an image, photograph, or design for engraving, you acknowledge and agree that:
You grant HD Engrave a non-exclusive, worldwide, royalty-free, perpetual licence to use the final engraved product images (not your raw uploaded image) for:
Display on our Website
Social media posts (e.g., Instagram, Facebook, TikTok)
Advertising, marketing, and promotional purposes
Showcasing examples of our workmanship
We do not publish sensitive content, private photographs, or anything identified as confidential unless it is already publicly acceptable (e.g., couple photos, pet photos, portraits, etc.).
If you do not want your completed engraved product to appear in any promotional material, you may request removal or opt-out at any time by contacting us at:
📧 info@hdengrave.co.uk
We will remove the image from all future marketing materials once notified. This opt-out does not affect the legality of any use prior to the date of your request
This clause is legally valid under UK GDPR because:
Consent is clearly stated
Customers are fully informed
Opt-out rights are provided
Only final product images (not original private photos) are used
Errors, Inaccuracies & Omissions
Although we strive for accuracy, the Website may occasionally contain:
Typographical errors
Inaccurate product descriptions
Incomplete information
Incorrect pricing
Availability errors
Display or formatting inconsistencies
HD Engrave reserves the right to:
Correct any inaccuracies or omissions
Update or change information
Modify or cancel orders affected by such issues
Make corrections without prior notice
We do not guarantee that all information on the Website will always be accurate, complete, or current.
Disclaimer of Warranties; Limitation of Liability
All products and services offered by HD Engrave are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.
We do not guarantee that:
The Website will be uninterrupted or error-free
All engravings will appear identical to preview images
Colours, brightness, or shapes will perfectly match photographs
The Website is free from viruses or harmful components
To the fullest extent permitted by UK law, HD Engrave is not liable for any direct, indirect, incidental, punitive, or consequential damages arising from:
Use or inability to use the Website
Use or misuse of our products
Production variations inherent to custom engraving
Shipping delays, loss, or damage caused by third-party couriers
Customer-submitted images that are unclear, low-resolution, or inappropriate
Errors arising from customer-provided details
Loss of data, including image uploads
Any third-party service interruptions
Our total liability for any claim shall not exceed the value of the product purchased.
Copyright and Trademark
All Website content—including text, images, product photos, videos, designs, logos, graphics, and layouts—is the exclusive property of HD Engrave and is protected by UK and international copyright and trademark laws.
Customers acknowledge and agree that:
They own the copyright or have full permission to use any images they upload for engraving
They will not upload content that infringes the rights of any third party
HD Engrave is not responsible for verifying copyright ownership of uploaded images
Any unauthorised reproduction, copying, distribution, or sharing of HD Engrave’s Website content or product designs is strictly prohibited.
Indemnification
You agree to indemnify, defend, and hold harmless HD Engrave, its owners, employees, affiliates, partners, and service providers from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
Copyright or intellectual property violations related to the images you upload
Misuse of our Website, Services, or products
Breach of these Terms and Conditions
Submission of illegal, offensive, or unauthorised content
Disputes or claims brought by third parties regarding your uploaded content
Any harm or loss caused by your actions or omissions while using our Website
This indemnification obligation survives termination of your use of the Website.
Miscellaneous
The following provisions apply to these Terms and govern how they are interpreted and enforced.
20.1 Severability
If any provision or part of these Terms is determined by a court or legal authority to be invalid, unlawful, or unenforceable:
The invalid portion shall be removed or limited to the minimum extent necessary
The remainder of the Terms will continue to be fully valid, enforceable, and in effect
The invalidity of one clause does not impact the validity of the remaining clauses.
20.2 Termination
HD Engrave reserves the right, at its sole discretion, to suspend or terminate your access to the Website or Services:
If you violate any provision of these Terms
If your behaviour poses a risk or threat to the Website, business, or other users
For suspected fraudulent, abusive, or illegal activity
For any reason that we determine to be appropriate to protect our operations
Terms Surviving Termination
Termination of your access does not affect any obligations, rights, or liabilities that were incurred before the termination date. These remain fully enforceable.
Effect of Termination
Once termination becomes effective:
Your right to use the Website immediately ceases
You must stop accessing any part of the Website
We may revoke any login or account access you previously had
HD Engrave is not liable for any damages or losses resulting from termination.
These Terms, together with our:
Privacy Policy
Refund Policy
Shipping Policy (if applicable)
Any other policy referenced on the Website
constitute the entire agreement between you and HD Engrave.
They supersede all prior written or verbal agreements, understandings, or communications.
No employee, agent, or representative of HD Engrave may modify these Terms unless done in writing and officially published on the Website.
In the event of a disagreement or dispute relating to your order, the Website, or these Terms, both parties agree to first attempt to resolve the issue informally by contacting us at:
📧 info@hdengrave.co.uk
You must provide a clear explanation of the issue, order number (if applicable), and any relevant information.
We will make reasonable efforts to resolve disputes promptly and fairly.
20.5 Arbitration
If the dispute cannot be resolved through informal negotiation, it shall be submitted to binding arbitration in accordance with applicable UK arbitration laws.
Arbitration will be conducted in the United Kingdom
The decision of the arbitrator will be final and binding
Both parties waive their right to pursue claims through court litigation, except where prohibited by law
Arbitration is used to resolve disputes efficiently and privately.
20.6 Governing Law
These Terms and any disputes arising from your use of the Website or our Services are governed by and interpreted in accordance with the laws of England and Wales.
By using the Website, you agree that the courts and arbitration bodies of England and Wales have jurisdiction over any legal matters.
20.7 Force Majeure
HD Engrave shall not be held responsible for any delay, interruption, or failure to perform obligations where such failure is caused by circumstances beyond our reasonable control, including:
Natural disasters (e.g., floods, storms, earthquakes)
Fire or explosion
Wars, riots, or civil disturbances
Government restrictions or lockdowns
Pandemics or public health emergencies
Strikes, labour disputes, or workforce shortages
Interruptions in shipping or courier services
Power outages or major technical failures
During such events, our obligations are suspended until normal operations can resume.
20.8 Assignment
HD Engrave reserves the right to assign or transfer its rights, obligations, or interests under these Terms to another entity, such as in the case of a business restructure, merger, or sale.
You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. Any unauthorised assignment will be deemed invalid.
If you have any questions, concerns, or feedback regarding these Terms, or require assistance with an order, you may contact us at:
📧 info@hdengrave.co.uk
📍 United Kingdom
We aim to respond to all enquiries within a reasonable timeframe.
