This Shipping & Delivery Policy explains how HD Engrave (“we”, “us”, “our”) processes, handles, and delivers all orders placed on our website https://hdengrave.co.uk
By placing an order, you agree to the terms stated below.
Production Time for Custom Orders
Because all our products are custom engraved, production begins only after:
Payment is completed
Image is successfully uploaded
Order details are confirmed
2–5 business days
Production time may vary depending on:
Order volume
Complexity of custom engraving
Quality of the uploaded image
Seasonal demand (e.g., Christmas, Valentine’s Day)
We will notify you if additional time is required.
We ship from the United Kingdom to the following regions:
United Kingdom
Europe
United States of America (USA)
Canada
Other countries worldwide excluding Africa
Shipping destinations may be expanded or modified at our discretion.
Standard Shipping: 2–5 business days
Express Shipping: 1–2 business days (if available)
Standard International Shipping: 5–10 business days
Express International Shipping: 3–6 business days
Standard International Shipping: 7–14 business days
Express International Shipping: 4–8 business days
Standard Shipping: 7–20 business days
Delivery times vary depending on customs processing.
Note: Delivery timelines are estimates and cannot be guaranteed.
Shipping fees are calculated at checkout based on:
Delivery address
Package weight and size
Selected shipping method
Any additional customs or import fees for international delivery must be paid by the customer.
Once your order is dispatched:
A confirmation email will be sent
Tracking details will be provided (if applicable for the chosen shipping method)
Some countries may have limited tracking updates depending on the local postal service.
For international shipments:
Customs fees, duties, taxes, and clearance charges are not included in the product price
These charges are the responsibility of the customer
HD Engrave does not control or influence customs processing duration
If a package is returned due to unpaid customs, re-delivery charges will apply.
HD Engrave is not responsible for delays caused by:
Courier or postal service issues
Customs inspection
Incorrect address provided by the customer
Severe weather
Strikes, lockdowns, or public holidays
Global disruptions (e.g., pandemic delays)
We will always assist customers in tracking delayed shipments.
It is the customer’s responsibility to provide an accurate and complete delivery address.
If the order is undeliverable due to:
Incorrect address
Missing information
Change of address
The customer will be responsible for re-shipping costs.
No refunds are issued for orders lost or delayed due to incorrect addresses.
If a parcel is confirmed lost by the courier:
⦁ We will issue a replacement free of charge
⦁ Or a refund may be offered, depending on the situation
Investigation timelines depend on the courier’s procedures.
If your product arrives damaged:
⦁ You must notify us within 2 days of delivery
⦁ Send clear photos of:
⦁ The damaged item
⦁ The outer packaging
⦁ The shipping label
We will provide a replacement or solution based on our Refund Policy.
A delivery is considered complete when:
⦁ The courier marks the item as delivered
⦁ The package is handed to the customer, mailbox, or authorised recipient
HD Engrave is not responsible for packages stolen after delivery confirmation.
Orders containing multiple items may be shipped in separate parcels depending on:
⦁ Stock availability
⦁ Warehouse dispatch
⦁ Product size and weight
Each shipment will have its own tracking information when applicable.
For questions or support related to shipping and delivery, you may contact us at:
📧 info@hdengrave.co.uk
We aim to respond as quickly as possible.
