HD Engrave (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, protect, and share your information when you visit or interact with our website https://hdengrave.co.uk
We comply with the UK GDPR, the Data Protection Act 2018, and all applicable laws in England and Wales relating to personal data and privacy.
By using our Website, placing an order, or submitting information, you agree to the practices described in this Privacy Policy.
Business Name: HD Engrave
Location: United Kingdom
Email: info@hdengrave.co.uk
Website: https://hdengrave.co.uk
We are the Data Controller responsible for how your personal data is processed.
We collect personal information when you purchase from us, create an account, contact us, or upload images for custom engraving.
Full name
Email address
Phone number
Billing and shipping address
Order details
Payment information (processed securely via third-party payment processors — we do NOT store card details)
Uploaded photos, images, or artwork for engraving
Communications with us (emails, messages, enquiries)
When you browse our Website, we automatically collect:
IP address
Browser type and version
Device type
Operating system
Website usage and interaction data
Cookies (explained in Section 12)
This information is collected for security, analytics, and performance optimisation.
We use your personal data only when lawful and necessary, including:
Process and deliver your order
Customise and engrave your product
Contact you about order updates
Manage payments, refunds, and returns
Respond to enquiries
Provide technical support
Notify you of important information or changes
We may send promotional emails only if you opt-in.
You can unsubscribe at any time.
We may use your information to comply with:
Tax obligations
Fraud prevention
Regulatory requirements
Enforcement of policies and agreements
We process your personal data under the following lawful bases:
Contractual Necessity – to fulfil your orders and provide services
Consent – for marketing communications, optional cookies, and use of product images
Legitimate Interests – website improvements, fraud prevention, customer service
Legal Obligation – tax compliance, record retention
Vital Interests – where necessary to protect rights or prevent fraud
Images you upload are used exclusively for:
Creating your custom engraved product
Quality checks
Customer support if needed
We do not share your raw uploaded photos with third parties except essential service partners involved in production.
By uploading an image and placing an order, you grant HD Engrave a non-exclusive, royalty-free licence to use photos of the final engraved product (NOT your original image) for:
Website gallery
Social media posts
Marketing materials
Product examples or portfolios
You may withdraw permission at any time by emailing:
Once notified, we will no longer use your engraved product photos in future marketing.
We do not sell or rent your personal data.
We may share limited information with trusted third parties who help us provide our Services, including:
Payment processors (e.g., Stripe, PayPal)
Courier and shipping companies
Cloud storage and hosting providers
IT and website security services
Professional advisers (legal, accounting)
All third parties must comply with UK GDPR and cannot use your data for their own purposes.
Our servers are located in the United Kingdom.
Some of our service providers (such as payment processors) may store or process data outside the UK or EEA.
Where this occurs, we ensure safeguards such as:
UK-approved Standard Contractual Clauses (SCCs)
Adequacy decisions
Secure encryption protocols
We retain personal data only for as long as necessary for the purposes collected, including:
Order records: 6 years (legal requirement)
Uploaded images: up to 12 months unless needed longer for support
Marketing data: until you unsubscribe
Account data: until the account is deleted
You may request deletion of your personal data anytime (subject to legal limits).
You have the following rights over your personal data:
Right to access – request a copy of your data
Right to rectification – correct inaccurate information
Right to erasure – request deletion (where permitted)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time
Right to lodge a complaint with the ICO (Information Commissioner’s Office)
Contact for requests:
📧 info@hdengrave.co.uk
We use industry-standard security measures, including:
Encrypted HTTPS connection
Secure server infrastructure
Restricted access to personal data
Secure payments processed by certified providers
Regular security updates
However, no online system is 100% secure. Customers use the Website at their own risk.
Our Services are not intended for individuals under 18 years old.
We do not knowingly collect data from children.
If we learn that a minor has provided personal data, we will delete it immediately.
Our Website uses cookies to:
Improve site performance
Enable essential functions (shopping cart, checkout)
Analyse traffic
Remember preferences
Where required by law, we request your consent before placing non-essential cookies.
You may control cookies via your browser settings.
Our Website may contain links to external sites.
We are not responsible for:
Their content
Their privacy practices
Their data protection compliance
We encourage you to review the privacy policies of third-party sites.
We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated “Last Updated” date.
Continued use of our Website after changes means you accept the updated policy.
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:
📧 info@hdengrave.co.uk
📍 United Kingdom
You also have the right to file a complaint with the:
Information Commissioner’s Office (ICO)
https://ico.org.uk
