Last Updated: 02.12.2025

This Website Disclaimer (“Disclaimer”) applies to the use of https://hdengrave.co.uk
(“Website”), which is owned and operated by HD Engrave (“we”, “us”, “our”).
By accessing or using our Website, you acknowledge and agree to the terms of this Disclaimer.
If you do not agree with any part of this Disclaimer, you must discontinue using the Website immediately.

General Information Disclaimer

The information, content, product descriptions, and materials on this Website are provided for general informational purposes only.
Although we make every effort to keep information accurate and up-to-date:
We make no representations or warranties, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of any information on the Website.
Any reliance you place on such information is strictly at your own risk.

No Professional Advice

Nothing on this Website constitutes professional advice of any kind, including legal, technical, or artistic advice.
If you require advice specific to your situation (e.g., suitability of an image for engraving, design recommendations), you should contact us directly or consult a qualified professional.

Product Images & Representation Disclaimer

Due to the nature of crystal, engraving technology, lighting, resolutions, and image variations, you acknowledge that:
Final engraved products may differ slightly from preview images shown on the Website.
Colours, brightness, clarity, and depth of engraving may vary depending on crystal type and image quality.
We cannot guarantee that your device’s screen accurately reflects the product’s real appearance.
These natural variations do not constitute defects.

Customer Image Upload Disclaimer

By uploading an image, you confirm that:
You own full rights to use the image,
The image does not infringe any copyright, trademark, or third-party rights,
The image does not contain illegal, offensive, or harmful content.
You accept full responsibility for any legal consequences arising from misuse of protected images.
HD Engrave is not responsible for verifying copyright ownership.

Custom Products Disclaimer

Custom engraved crystal products are made specifically according to your instructions.
Therefore:
Slight imperfections or differences in engraving depth are normal
Products cannot be cancelled or returned once production starts
Engraving quality depends heavily on the resolution and clarity of the image you upload
Poor results from low-quality or unsuitable images are not considered defects.

Shipping & Courier Disclaimer

We work with third-party couriers for domestic and international deliveries.
Although we aim to deliver on time, we do not guarantee delivery dates.
We are not responsible for:
Courier delays or transit disruptions
Customs delays (international orders)
Loss or damage caused by third-party couriers
Incorrect addresses provided by the customer
Once the product is handed to the courier, responsibility for handling shifts to the delivery service.
External Links Disclaimer
Our Website may include links to third-party websites for convenience.
HD Engrave:
Does not control these websites
Does not guarantee their accuracy, safety, or reliability
Is not responsible for their privacy policies, terms, or content
Accessing third-party sites is at your own risk.
Technical & Availability Disclaimer
We do not guarantee that:
The Website will be free from errors, viruses, malware, or interruptions
The Website will always be available or functional
Data transmission over the internet is completely secure
We accept no liability for loss or damage resulting from:
Website downtime
Cyberattacks
Service interruptions
Technical failures beyond our control
Limitation of Liability
To the fullest extent permitted by law in England and Wales, HD Engrave shall not be liable for any:
Loss of profits
Business interruption
Data loss
Emotional distress
Indirect, incidental, or consequential damages
Damages arising from use of the Website or Services
Errors caused by user-submitted images or information
Delays or issues caused by third-party courier services
This applies even if we have been advised of the possibility of such damages.
Your sole remedy for dissatisfaction with the Website is to stop using it.
Changes to this Disclaimer
HD Engrave reserves the right to modify, update, or replace this Disclaimer at any time without prior notice.
The “Last Updated” date at the top will reflect the latest version.

Contact Information

For questions regarding this Disclaimer, you may contact us at:
📧 info@hdengrave.co.uk
📍 United Kingdom